Refund Policy
1. 14-Day Cooling-Off Period (UK Law) In accordance with the UK Consumer Contracts Regulations, you have the right to cancel your order and request a return within 14 days of receiving your items.
2. Hygiene and Safety Exemptions (Crucial for Cosmetics) Due to hygiene and health protection reasons, cosmetic products, skincare, and creams cannot be returned or refunded if they have been opened, used, or if the protective seal/packaging has been broken. To be eligible for a return, your item must be:
4. Return Shipping Costs Please note that customers are responsible for paying their own shipping costs for returning items. We strongly recommend using a trackable shipping service (e.g., Royal Mail Tracked), as we cannot guarantee that we will receive your returned item. Shipping costs are non-refundable.
5. Damages and Issues Please inspect your order upon arrival. If the item is defective, damaged in transit, or if you received the wrong item, contact us immediately at hello@soficosmetics.uk with photographic evidence so we can evaluate the issue and make it right.
6. Refunds Once we receive and inspect your return, we will notify you if the refund is approved. If approved, you will be automatically refunded on your original payment method within 5–10 working days. Please note that your bank or credit card company may take additional time to process and post the refund.
1. 14-Day Cooling-Off Period (UK Law) In accordance with the UK Consumer Contracts Regulations, you have the right to cancel your order and request a return within 14 days of receiving your items.
2. Hygiene and Safety Exemptions (Crucial for Cosmetics) Due to hygiene and health protection reasons, cosmetic products, skincare, and creams cannot be returned or refunded if they have been opened, used, or if the protective seal/packaging has been broken. To be eligible for a return, your item must be:
- Completely unopened and unused.
- In the same condition that you received it.
- With the protective hygiene seal intact.
- In its original packaging.
4. Return Shipping Costs Please note that customers are responsible for paying their own shipping costs for returning items. We strongly recommend using a trackable shipping service (e.g., Royal Mail Tracked), as we cannot guarantee that we will receive your returned item. Shipping costs are non-refundable.
5. Damages and Issues Please inspect your order upon arrival. If the item is defective, damaged in transit, or if you received the wrong item, contact us immediately at hello@soficosmetics.uk with photographic evidence so we can evaluate the issue and make it right.
6. Refunds Once we receive and inspect your return, we will notify you if the refund is approved. If approved, you will be automatically refunded on your original payment method within 5–10 working days. Please note that your bank or credit card company may take additional time to process and post the refund.
