Privacy Policy

1. Introduction This Privacy Policy describes how Sofi Cosmetics LTD ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from soficosmetics.uk (the "Site").
2. Personal Information We Collect When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, and time zone. Additionally, when you make a purchase or attempt to make a purchase, we collect:
  • Contact Information: Full name, shipping address, billing address, email address, and phone number.
  • Payment Details: Transaction information. (Note: We do not store full credit card details on our servers; payments are processed securely by our third-party payment providers).
3. How We Use Your Personal Information We use the information we collect to:
  • Fulfill any orders placed through the Site (including arranging shipping, providing invoices, and order confirmations).
  • Communicate with you and provide customer support.
  • Screen orders for potential risk or fraud.
  • Provide you with marketing communications and updates (only if you have explicitly opted in).
4. Sharing Your Personal Information We share your Personal Information with trusted third parties to help us fulfill orders and run our website:
  • Website Platform: Tilda (powers our website structure and form processing).
  • Delivery Services: Logistics partners (e.g., Royal Mail) to dispatch your orders.
  • Payment Processors: Stripe and PayPal to execute secure online transactions.
5. Your Rights (UK GDPR) As a UK resident, you have rights under the UK General Data Protection Regulation (UK GDPR), including the right to access, correct, update, or request the erasure of your personal data. To exercise these rights, please contact us using the details below. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).
6. Data Retention When you place an order, we retain your Order Information for operational, legal, and tax reporting obligations unless you request its deletion where legally applicable.
7. Changes We may update this Privacy Policy periodically to reflect changes in our legal obligations or operational practices.
8. Contact Us For questions regarding our privacy practices, to exercise your data rights, or to submit a query, please contact us:
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